The Quality Oversight Committee (QOC) is charged with setting and enforcing standards regarding sourcing of content, ethical standards, and acceptable levels of performance. The committee conducts business to:
The following table lists the credentials and background of each QOC member.
MEMBERS
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NIRMAL PATEL, MD, MPH
Medical and Clinical Advisor
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Dr. Nirmal (Nim) Patel is a primary care physician, trained at the University of Manchester, UK where she received her Doctor of Medical (MD), then at Yale, where she received her Master of Public Health (MPH). Nim is passionate about high quality, patient centric care delivery, using evidence, data and information technology to improve efficiency at the point of care. She has more than two decades of experience working with senior executives, and her teams, in developing high performing primary care delivery systems and digital health solutions, that are outcomes focused. Nim has deep knowledge of the US healthcare system, clinical care, health benefits and her insights inform her approach to strategy, business and markets she has been responsible for. Having worked within the large employer, hospital, managed care and growth, early-stage company environments, Nim understands business imperatives of stakeholders and her work focuses on business solutions and timely delivery. Her differentiated knowledge of clinical operations, evidence-based medicine, HIT and care variation, have enabled her to innovate in the design of optimal primary care delivery systems, which when combined with her strong quantitative skills have allowed Nim and her teams to consistently measure outcomes and success. Nim is a subject matter expert in tele/digital health having created first of the kind care-ata-distance solutions focused on primary care, dermatology, as well as behavioral health. She understands high performing ACOs models, development, deployment of innovative population health software with clinical decision support and telehealth applications for the point of care, to drive affordability and quality. Nim is a respected thought leader and spokesperson for the businesses she represents. Areas of research, public speaking engagements are notable, she participates in nationally renowned boards, leadership councils as well as advisory boards of venture capital and early-stage companies and is often in the media sharing her expertise.
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JAMES (Jim) GANNON II
Associate General Counsel - & - Chief Privacy Officer
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As Associate General Counsel and Chief Privacy Officer, Jim oversees a variety of legal matters for StayWell, including commercial contracting, as well as regulatory and intellectual property matters. Jim comes to StayWell after a decade in private practice at the law firm of Montgomery McCracken in Philadelphia, PA, where he divided his time between the business group, serving as a corporate and patent attorney, and the litigation group, counseling clients with respect to regulatory compliance in a variety of areas, including HIPAA, the Federal Food, Drug, & Cosmetic Act, the False Claims Act, and the Anti-Kickback Statute. Jim received his bachelor's degree from The Pennsylvania State University and his Juris Doctor degree from Temple University's Beasley School of Law. Jim is a registered patent attorney, with experience prosecuting patent applications in the mechanical, chemical, and biotechnological fields.
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SARA GREEN
Senior Director, Content Strategy & Development
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Sara Green has directed health and medical content with a strong consumer lens for over a decade. She serves as senior director of content strategy for all media for WebMD Ignite, including digital, video, animation, print, AI, and interactive. In addition to prior roles directing and developing content at Rodale and Remedy Health media, she taught nonfiction writing at Columbia University, where she served as Editor-in-Chief of the Columbia Journal. Health and medical content Sara strategized, edited, and produced has been nominated for and won multiple awards including National Magazine Awards, Digital Health Awards, and a James Beard Award.
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CARLYN DOYLE, MSHI, RHIA, CHPS, HCISPP, CDPSE
Compliance Manager, WebMD Health Services
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Carlyn is a Compliance Manager for WebMD Health Services, WebMD, The StayWell Company, LLC, and Krames LLC. She also supports compliance efforts for other affiliates within Internet Brands (IB).Prior to working for WebMD Health Services and affiliates of Internet Brand, Carlyn worked for Multnomah County's IT Department as a Senior IT Data Protection Analyst and as the Privacy and Policy Coordinator for Multnomah County's Department of Human Services. She has extensive experience with data protection laws such as HIPAA and GDPR; healthcare compliance regulations; and is instrumental in the development and implementation of the organization's compliance program. Carlyn holds a Master’s Degree in Health Informatics, and has certifications specializing in healthcare information management, privacy, security, and data protection. She is a member of AHIMA’s Privacy and Security Practice Council and has held leadership roles for AHIMAs Commission on Certification for Health Informatics and Health Information Management (CCHIIM).
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PATRICIA HYLE
Director, Product Management
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Patricia has over 12 years’ experience in bringing patient education solutions to the market place. She enjoys working with clients and partners who are helping patients and consumers understand their health care options and improve their health journey and outcomes. Patricia focusses on bringing together the right business and people process, turning data into information and utilizing winning technology. Patricia has developed successful products for point of care and care management organizations. In addition, she leads initiatives to enable clients to meet their accreditation goals including Meaningful Use, NCQA, and URAC.
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KRYSTLE BOUCK
Vice-President, Customer Experience
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Krystle has more than 15 years of experience as a Customer Support Leader in the Software Industry. She has led support organizations from Consumer start-up through integration of multiple B2B acquisitions with deep knowledge in technology implementations, integrating many different CRMs, LMS and Telephony Systems. Krystle started her career as a Technical Support Engineer and now leads support for WebMd Provider Services, consisting of Krames, Mercury Healthcare and WebMd TV Customer Care. Her passion is helping people and ensuring our customers have the best experience possible.
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L. RENEE WATSON, MSN-NLH, RN
Senior Manager, Clinical Content Team
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Renée's background includes oncology, hospice and palliative care, triage nursing, ambulatory care and physician services leadership, healthcare quality, and medical writing. Ms. Watson holds an Associate of Science and a Bachelor of Science in Nursing from Boise State University and a Master of Science in Nursing Leadership in Healthcare (NLH) from Gonzaga University. Renée previously sat on the Idaho Medical Board's Dietetics Licensure Board and was appointed by the governors of Idaho to two terms on the Idaho State Board of Nursing from 2016 to 2024.
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